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Delivery & Return Policy

Thank you for choosing Azbuka Learning. Please review our Delivery & Return Policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below.

1. Delivery Information Local Delivery (within Kazakhstan)
  • Estimated delivery timeframe: 1 to 3 weeks.
  • Delivery times may vary based on location and logistical conditions.
  • Tracking details will be provided upon dispatch.
International Delivery
  • Estimated delivery timeframe: 3 to 5 weeks, depending on destination and customs processing.
  • Delays due to customs clearance or other external factors are not our responsibility.
  • Please ensure your shipping details are accurate. We are not liable for losses due to incorrect information.
2. Payment Terms
  • All orders require full advance payment.
  • Orders will only be processed once payment is received in full.
  • Accepted payment methods include [insert payment options here, if needed].
3. Return Policy
  • No returns are accepted under any circumstances.
  • All sales are final. Please confirm your order before submitting.
4. Replacement Policy
  • Replacements are provided only for factory defects that can be verified.
  • Claims must be submitted within 3 calendar days of receiving your order.
  • Photographic evidence must be provided to support the claim.
  • Approved replacements will be shipped at no additional cost.
5. Shipping Damage and Liability
  • We are not responsible for damage during transit once an order is shipped.
  • All liability transfers to the shipping carrier upon dispatch.
  • For shipping-related issues, please contact the carrier directly.
6. Customs Duties and International Fees
  • International customers are responsible for all customs duties, taxes, or import fees.
  • We do not cover or reimburse customs-related charges.
7. Agreement to Terms

By placing an order on azbuka-learning.xyz, you confirm that you have read, understood, and accepted the terms in this Delivery & Return Policy.

If you have any questions, please contact us at support@azbuka-learning.xyz or visit our Contact Us page.